Frequently Asked Questions

Yes, but only once the commercials are frozen. Please select the model and click on Order, or alternatively find the Demo Request Form on our website. We offer a full live walkthrough of the dialer interface, features, and reporting before any commitment.

You'll need to fill out the Customer Information Form and review our Pre-Installation Checklist — available for both International and Domestic Call Centers. We guide you through every step from infrastructure setup to agent onboarding, ensuring a smooth go-live experience.

Absolutely! Click to download the Dialer Snapshots from our resources section. Please use the password dialerindia123 when prompted. This gives you a comprehensive visual walkthrough of every panel, agent view, and supervisor dashboard.

We offer 3 categories of Dialer Solutions and are one of the unique vendors who procure both Hardware-based and Software-based Dialers. Hardware-based solutions are recommended for centers with more than 80 seats for cost optimization reasons. The full feature list is available in our Downloads section — covering predictive, progressive, preview, and power dialer modes, IVR, CTI, CRM integration, and much more.

We provide a detailed Vendor Comparison Chart available on our website. Key differentiators include: 18+ years of experience, support for both hardware and software dialers, A-grade VoIP minutes, multiple billing models (Purchase/EMI/Rental), unlimited seat licensing, and 24×6 live support — all under one roof, something most competitors cannot match.

We advise all clients to follow our 26 Support Points available at dialerindia.com. These include proper network setup, dedicated lease line recommendations, firewall configurations, agent system requirements, and escalation protocols to ensure maximum uptime and rapid issue resolution.

Based on your setup, we suggest one of these models:

Multi-destination (US + UK, etc.): Retail Model — DOT Approved VoIP + Predictive Dialer (Unlimited Seats) starting from 55 Paisa/Min.

Work-from-Home / Distributed Centers: Hosted/Cloud/Virtual Server — scale with multiple broadband connections across locations.

Single Destination (US/UK/Canada/Australia): Metro Unlimited Model — prepaid monthly licensing with no last-minute recharge hassles.

10+ seats wanting cloud or resellers: Dedicated Hosted Server with white-label options available. Contact your BDM for details.