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Predictive Auto dialer
A predictive dialer dials an inventory of telephone numbers and connects answered dials to people making calls, often mentioned as agents.
Customer relationship management is the process of managing interactions with existing as well as past and potential customers.
A web service is a collection of open protocols and standards used for exchanging data between applications or systems.
it's the ability to take a SIM card from a cell provider in your area and connect it to a device that can then connect back to the phone system and be used for incoming and outgoing calls.
A PRI card is used to connect PRI lines to IP PBX/ IP Telephony Server so that all the IP Phones/ Analog phones (extensions) can make outgoing calls or receive incoming calls using it.
An IP PBX is a system that connects telephone extensions to the public switched telephone network and provides internal communication for a business.
Computer telephony integration (CTI) technology is a software product that connects phone systems and computers, specifically with a customer relationship management (CRM) system.
Voice over Internet Protocol, also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.
Cloud communications are Internet-based voice and data communications where telecommunications applications, switching, and storage are hosted by a third party outside of the organization using them, and they are accessed over the public Internet.