The journey began in May 2008 and has a long way to go. By 2021 the company's vision includes completing 475+ center setups and setting up a quality-oriented product application, software, and CRM development unit. Our associates for this bullish journey.
We are providing customers' Call Center Solutions, Strong domain expertise, and extensive technology skills enable us to provide high-quality IT solutions & services to its valued call centers and BPO s. We provide innovative, effective, and high-quality Call center Services to customers worldwide. We have Reliable Services, offer a smooth delivery of services from our office in Makati, Philippines. Our Predictive Dialer services help all new and old centers to start Quality Center at the most economical price on OPEX and CAPEX modes. We provide Quality predictive Dialer both hard and soft, Hosted Solutions, Work From Home Call Center Solutions, Click to Call, and Voice SMS Services to our respective Customers Our solutions are based on proven industry practices and provided by the best talent available in the Philippines.
Why Choose Us
We provide TURNKEY call center SOLUTIONS with products & services ranging. Avyukta Intellicall Consulting Pvt. Ltd. is among the pioneer companies that provide Turnkey Contact Center Solution to avail single vendor coordination with the highest clients through a reliable and harmless channel partnership and official resellers.
The generic issue with SME centers is a blame game among bandwidth, Dialer vendors, with Avyukta center, attains stability under a single roof.
Tailor-Made predictive dialer / A Grade VOIP packages as per custom customer requirements. Combos with Free Dialer.
We provide free live demos rather than singing sales sagas and if we can't satisfy we input more hard work to catch you sooner or later.
We provide 24x7 support to our centers for any IVR, ACD, and Dialer-related queries.
Of course, it takes QoS to retain Brand Names such as Pizza Hut, HPCL, Amul, Videocon, Onida, KFC, IOCL, Yum, Getit, Gujrat Tourism, and several others
In case Post Sales 3rd level Escalations also cannot suffice in worst-case scenarios, we adhere to a 72 hr Refund Policy on a pro-rata basis.
Our Great Features
- WebRTC (No softphone required on Linux/Windows Machines)
- SMS/Email OTP verification on lead /recording /report download for better internal security
- Skills-based ranking and call routing per inbound group(queues) and campaign
- Queue Prioritization per campaign and inbound group
- Provision to set user levels and permissions for certain features and campaigns
- Automated Team Leader for time-based triggers (SMS/Email reminders) for wait time, pause time, No Calls
- OTP Based Lead Security, Number Masking, Sticky Agent
- Hot Key Disposition (to save TAT and increase Talk Time)
- Faster hang up/dispositioning with one key press (Hotkeys)
- Press 1, Broadcast, OBD, Voice Mail
- Almost all Inhouse CRM /ERP / MIS integrations (Subjected to API availability on Push / Pull / Both)
- GPS and Pin Code integration for custom ACD (In/Outbound) call flow.
- Provision for managers to change the selected queues for an agent